Terms and conditions to Katie Godfrey’s mentoring services and products
KG Salons Ltd.

Payments

Payment can be made in full at the time of booking, or monthly depending if available for product/service. When paid monthly this should be paid on time to avoid any interest rates and your sessions being cancelled.

Cancelling/refunds a product/service

We’re unable to offer refunds if you want to cancel your mentoring sessions.

The only exception to this is the 24-hour cancellation policy below which allows you to cancel any booking within 24 hours of the original booking being made by calling KG Head Quarters on 01582 434342 or 07730551208. You will receive a refund (excluding any credit card). A cancellation fee per booking will be charged at £20.

However, we recognise that in exceptional circumstances, such as a bereavement, we would wish to consider offering you a credit note at such a difficult time. These decisions are made at the discretion of our Customer Service Team and will only be considered if the bereavement relates to an immediate family member, for example a partner, child, parent or sibling.

Although we are unable to offer a refund if you no longer wish to attend your original booking, you can change your booking to a future date. If you have purchased your course at a discounted price you will have to pay the difference to the full course price. Any re-bookings will incur an additional £40 re-booking fee.

For ongoing mentoring services which have been paid in full, please give 48 hours’ notice if you wish to change the date of your next session. Failure of this, this will be deducted from one of your sessions. If you are paying for your program over a monthly basic, your subscription cannot be cancelled until the end of your program.

All claims will be assessed entirely at the discretion of KG Salons Ltd. The credit will be to the value of the original fee paid, per booking, and can be used against any future bookings within the following six-month period, minus the £40 re-booking fee.

Returns

Our items should always arrive in perfect condition, however if any product is damaged/faulty or if there are any products missing or you receive an incorrect product then please contact us within 14 days of order receipt detailing the damage/error.

If a product is deemed to be faulty or incorrect a replacement product will be sent, and you will need to send back the faulty/incorrect product to the following address:

KG Salons Ltd

Unit B8,Basepoint Innovation Centre
110 Butterfield
Great Marlings
Luton, Bedfordshire
LU2 8DL

These conditions do not affect your statutory rights.

Transferring courses

The following charges will apply if you wish to transfer your booking to a later course date:
A £40 re-booking fee will apply.

If you have purchased your course at a discounted price you will have to pay the difference to the full course price.

The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation)

The option to transfer clients can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working day’s notice given for the cancellation.

Session dates and venues

KG Salons Ltd reserves the right to alter course dates and venues without liability.

In the event of a cancellation where alternative cannot be provided in respect of that course a full refund will be offered.

KG Salon Ltd will not reimburse travel or accommodation expenses. KG Salons Ltd is not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Materials

Student understands that everything learnt in this course is confidential and cannot demonstrate any of the methods or secret techniques of the program to others without consent of KG Salons Ltd. Student understands they have no right to copy, distribute or disclose any information out of the handouts, masterminds or manuals given to me. Student understands they are restricted from using the original KG Salons Ltd program, for education or training of third parties, to demonstrate any of the methods of the program, to disclose any information obtained from KG Salons Ltd. In the event of any violation of the agreement, KG Salons Ltd reserves the right to legal prosecution.

Course outlines

In order to respond rapidly to changes in market demand KG Salons Ltd reserves the right to alter its course content and/or trainer.

When purchasing a course or program, please be aware that you are buying a training course and not a diploma or qualification. Purchasing a course is not a guarantee of obtaining a diploma or further qualification, and you will only receive either of these if you pass the required course assessments.

Course notes and training

KG Salons Ltd course notes and training cannot be relied upon for legal interpretation. Neither KG Salons Ltd nor its employees, trainers or consultants can accept responsibility for the actions of clients, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.

Assessments

KG Salons Ltd and its employees reserve the right to refuse student assessment if the student is deemed to be under the influence of drugs or alcohol and/or exhibiting anti-social behaviour.

EARNINGS DISCLAIMER

Disclaimer: No Earnings Projections, Promises or Representations

You recognise and agree that we have made no implications, warranties, promises, suggestions, projections, representations or guarantees whatsoever to you about future prospects or earnings, or that you will earn any money, with respect to your purchase of KG Salon Ltd services or products, and that we have not authorised any such projection, promise, or representation by others.

Any earnings or income statements, or any earnings or income examples, are only estimates of what we think you could earn. There is no assurance you will do as well as stated in any examples. If you rely upon any figures provided, you must accept the entire risk of not doing as well as the information provided. This applies whether the earnings or income examples are monetary in nature or pertain to advertising credits which may be earned (whether such credits are convertible to cash or not).